Frequently Asked Question
Find quick answers to common questions about using CargoFlare™ and getting the support you need.
1. What is CargoFlare™?
- Full-Cycle Development
- Custom-Built Solutions
- User-Centric Design
- Third-Party Integrations
- AI & Automation Integration
- Agile Development Process
2. What does the AI Co-Pilot do?
The AI Co-Pilot acts as your digital employee. It can call clients with updates, answer incoming calls, update work orders (with your approval), assist with dispatching, draft emails, and optimize tasks linked to Central Dispatch. You stay in control while the Co-Pilot handles repetitive work.
3. Who is CargoFlare™ built for?
CargoFlare™ is built exclusively for:
Auto transport brokers
Dealerships
Auction teams that manage vehicle shipments
Enterprise departments overseeing vehicle logistics
CargoFlare™ is designed for any organization that posts, manages, or coordinates vehicle shipments through CentralDispatch.com—not for carrier operations.
4. Can CargoFlare™ integrate with Central Dispatch?
Yes. CargoFlare™ acts as a Central Dispatch Co-Pilot designed to help you manage loads, improve rating workflows, speed up posting, and automate follow-up communication with carriers and customers.
5. Do I need technical experience to use CargoFlare?
No. CargoFlare is designed to be simple and intuitive. Most users onboard in under 15 minutes, and the AI Co-Pilot can guide new users through tasks step-by-step.
6. Is my data secure?
No. CargoFlare™ is designed to be simple, intuitive, and easy to learn. Most users are fully onboarded in under 15 minutes, and the built-in AI Co-Pilot can guide new users through tasks step-by-step, ensuring a smooth onboarding experience for any skill level.
7. What features are included?
CargoFlare™ includes a full suite of tools designed to streamline broker and dealership operations. Key features include:
AI calling & messaging for automated customer communication
Automated client updates for real-time transparency
Work order management with full order timelines and notes
Quote generation for fast and accurate customer pricing
Dispatch board to organize and manage all active shipments
Lead management to track prospects and new opportunities
Document storage for bills of lading, photos, and order files
Billing tools to simplify invoicing and payment tracking
Dealership workflow automation for high-volume shipment handling
Central Dispatch optimization tools to streamline posting, Dispatching, updates, and workload management
CargoFlare™ provides everything brokers and dealerships need to run their entire transport operation efficiently in one platform.
8. Can the AI call my customers?
Yes. The CargoFlare™ AI Co-Pilot can handle a wide range of customer communication tasks on your behalf. It can:
Call customers with real-time status updates
Confirm pickup and delivery windows
Provide order status information
Log all call details, summaries, and outcomes
Request your approval before applying any changes to an order
Every call and interaction is fully documented inside your system for complete transparency and record keeping.
9. Can I customize my workflows?
Yes. CargoFlare™ offers full workflow customization so you can tailor the system to match your exact business processes. You can customize:
User roles & permissions
Dispatch and order workflows
Automation rules for repetitive tasks
Notification and alert settings
Customer update preferences and communication flows
This flexibility ensures CargoFlare™ adapts to your operation—not the other way around.
10. How does pricing work?
CargoFlare™ uses a simple monthly subscription billed per user or per company. Payments are due on the 15th of every month, and each payment is applied to the subscription for the following month. Payments can be made by company check or ACH transfer as listed on your billing statement.
If payment is not received by the 16th day, your account will receive a notice and may be placed on hold. Accounts with three consecutive months of non-payment, including any additional unpaid months, will be subject to full decommissioning.
11. Does CargoFlare™ work on mobile devices?
Yes. CargoFlare™ works on all smartphones, tablets, and desktops. A mobile version is available for on-the-go access.
12. Can I import my existing customer or order data into CargoFlare™?
Yes. CargoFlare™ supports importing:
Customer lists
Dealer accounts
Existing orders
Documents and notes
Our team helps ensure a smooth onboarding process.
14. What makes CargoFlare™ different from other TMS platforms?
CargoFlare™ is the industry’s first TMS built with an AI Co-Pilot engineered exclusively for brokers and dealerships who rely on Central Dispatch. It eliminates the repetitive manual work that slows teams down, automates customer communication, and provides the equivalent of a 24/7 digital employee—ensuring your operation runs smoother, faster, and far more efficiently than traditional systems.
15. Is support included with CargoFlare™?
Yes. Every CargoFlare™ plan includes access to our support team, step-by-step onboarding assistance, detailed documentation, and training resources to ensure your team can use the platform confidently and effectively.
1. What’s included in each pricing package?
Each CargoFlare™ pricing package is designed to support your operation at different stages of growth. All plans include the core platform features, onboarding assistance, and standard customer support. Higher-tier packages offer expanded capabilities such as advanced automation, enhanced security options, custom integrations, scalability features, and priority support. This ensures you only pay for the level of functionality your business needs—whether you're just getting started or managing a high-volume, enterprise-level operation.
2. Can I request a custom package?
Yes. CargoFlare™ offers fully customizable pricing packages. We understand that every brokerage or dealership has unique workflows, budgets, and technical requirements. If our standard plans don’t align perfectly with your needs, we’ll work with you to design a tailored package that includes the exact features, integrations, automation tools, and support levels necessary to meet your operational goals.
3. Are revisions included in the price?
Yes. Revisions are included in every CargoFlare™ pricing package. Each plan provides a defined number of revision rounds to ensure the final outcome aligns perfectly with your expectations. For teams requiring additional flexibility, we also offer options for extra revision rounds or ongoing support. This ensures you have complete peace of mind knowing adjustments can be made as your project evolves.
4. How often do you release updates or new features?
CargoFlare™ follows a structured quarterly update cycle that delivers security patches, performance improvements, and user-requested enhancements. Our platform is built as a community-driven TMS, giving users the ability to request features directly inside the system. We also host feature polls, allowing the community to vote on the most desired upgrades—helping us prioritize improvements that benefit everyone.
For clients with specialized needs, we also offer custom feature development, including planning, engineering, testing, and deployment. These tailored build-outs are reserved exclusively for enterprise-level clients, and each request includes a detailed scope of work and cost estimate.
5. Can I upgrade my package later?
Yes. All CargoFlare™ packages are designed with flexibility in mind. You can start with the plan that fits your current needs and seamlessly upgrade as your operation grows. Upgrading unlocks additional features, automations, integrations, and enhanced support—all without interrupting your existing workflows or data. This ensures your system can scale right alongside your business.
6. Can I cancel my subscription at any time?
Yes. You may cancel your CargoFlare™ subscription at any time with no hidden fees. However, because billing occurs on the 15th of each month for the following month’s service, cancellation requests must be submitted at least 30 days prior to the upcoming 15th billing cycle to avoid being billed for the next month.
All cancellation requests must be submitted in writing by the Super Admin on the account, using the Super Admin’s registered email address. Requests must be sent directly to:
cancellations@cargoflare.com
Any cancellation request made from an unregistered email, submitted verbally, or sent to any other department or address will not be honored.
Once your cancellation is processed, your account will remain active through the end of the current billing period. If preferred, we also offer options to pause your subscription or switch to a different plan instead of canceling.
7. Do you offer enterprise plans?
Absolutely. In addition to individual and small-business packages, CargoFlare™ offers fully tailored team and enterprise plans. These plans include advanced collaboration tools, enhanced security controls, custom integrations, scalability options, and dedicated account management. Our enterprise solutions are designed to support complex workflows and high-volume operations with maximum reliability and performance.
1. Do you offer post-launch support and maintenance?
Yes. CargoFlare™ provides full post-launch support and maintenance to ensure your platform continues operating at peak performance. Our team handles everything from performance monitoring and stability checks to bug fixes, feature enhancements, and ongoing system optimization. As your operation grows, we also provide scaling support, security updates, and continuous improvements. Flexible support plans are available, ranging from on-demand assistance to fully managed, ongoing maintenance packages.
2. How quickly can I expect a response from your support team?
CargoFlare™ maintains a highly responsive support structure to keep your operation running smoothly. Standard support inquiries are typically answered within 24 hours, while urgent issues are escalated and prioritized immediately. For enterprise clients, we offer Service Level Agreements (SLAs) with guaranteed response times to ensure uninterrupted business continuity and rapid resolution when it matters most.
3. Do you provide 24/7 support?
Yes—CargoFlare™ understands that mission-critical issues can occur at any time. While standard support is available during regular business hours, we also offer 24/7 support options for clients who require continuous coverage. Enterprise and high-volume operations can benefit from round-the-clock monitoring, rapid escalation, and dedicated support engineers to ensure uninterrupted performance and immediate assistance whenever it’s needed.
4. What support channels are available?
CargoFlare™ provides multiple support channels to ensure you can reach us quickly and conveniently. Standard support is available through email, live chat, and scheduled video calls. Enterprise clients also receive a dedicated account manager along with the option for direct communication via Slack or other preferred platforms. This multi-channel approach ensures fast, reliable assistance whenever you need it.
5. Do you offer training or documentation for our team?
Yes. CargoFlare™ provides comprehensive training and documentation to ensure your team adopts the platform quickly and effectively. This includes guided onboarding sessions, detailed user guides, video walkthroughs, and technical documentation covering all major features. If needed, we can also deliver hands-on workshops or fully customized training programs tailored to your specific workflows, giving your team complete confidence in using and managing the system.
6. Can you support integrations with third-party tools?
Absolutely. CargoFlare™ is fully capable of integrating with a wide range of third-party platforms, APIs, and services. Our team manages both the initial integration setup and ongoing maintenance to ensure everything remains stable, secure, and fully compatible as your system—and the connected tools—continue to evolve. We ensure seamless interoperability so your workflows stay efficient and uninterrupted.
7. How do you handle bug reports or technical issues?
CargoFlare™ follows a structured and transparent issue-management process. When a bug or technical issue is reported, our support team reviews, verifies, and prioritizes it based on severity and impact. Critical issues are escalated and addressed immediately, while lower-priority bugs are scheduled into our upcoming development sprints. Throughout the process, clients receive updates on progress and resolutions through our ticketing system or their preferred communication channel, ensuring full visibility from start to finish.
8. Do you offer dedicated account managers or technical support leads?
Yes. For enterprise and long-term clients, CargoFlare™ assigns a dedicated account manager or technical support lead to your account. This ensures you always have a direct point of contact who understands your business, your workflows, and your project history. With someone familiar with your operation overseeing your needs, communication becomes faster, support becomes more efficient, and your overall experience becomes significantly more streamlined.