Privacy Policy
Read Carefully
Last Updated: January 2025
Effective Upon Account Activation
CargoFlare Technologies LLC (“CargoFlare,” “Company,” “We,” “Us,” “Our”) is committed to protecting your privacy and safeguarding the information you entrust to us. This Privacy Policy explains how we collect, use, store, share, and protect information when you access our transport broker software platform (“Platform,” “Service,” or “Application”).
By using CargoFlare™, you agree to this Privacy Policy.
1. Information We Collect
We collect information in the following categories:
1.1 Information You Provide Directly
Account & User Profile Data
Name
Email address
Business details
Role/permission settings
Phone number
Billing contact information
Operational Data
Leads
Quotes
Orders
Customer contact information
Dispatch details
Uploaded documents
Notes and internal communications
Billing & Payment Information
We may collect:
Company billing address
Bank/ACH routing information
Payment history
Note: We do not store or process credit card data because CargoFlare does not accept credit cards.
1.2 Information Collected Automatically
Usage & System Logs
Login timestamps
IP address
Browser type
Device information
Session duration
Feature usage metrics
Application Telemetry (Performance & Security)
API request logs
Error logs
System performance data
AI interaction logs (non-personal where possible)
We collect this to maintain system stability, detect errors, and improve performance.
1.3 Information From Third-Party Integrations
If you connect CargoFlare to external systems such as:
CentralDispatch
Email/SMS gateways
Maps/geolocation tools
Document storage services
CRM or hub systems
We may receive:
Dispatch statuses
Tracking information
External documents
Order updates
Carrier information
These integrations only occur with your explicit authorization.
2. How We Use Your Information
We use collected information to:
2.1 Operate the CargoFlare Platform
Process leads, quotes, orders, and dispatch assignments
Sync or update API data (e.g., CentralDispatch)
Automate workflows
Trigger email/SMS notifications
Maintain logs for compliance and audit purposes
2.2 Provide AI-Driven Features
CargoFlare contains multiple AI-powered assistants, including:
Dispatching AI
Customer service AI
Workflow automation AI
Machine learning predictions
Document summarization
Data insights & analytics
Your data may be processed by AI for:
Task automation
Message generation (email/SMS templates)
Pattern recognition
Workflow routing
Predictive analytics
Important:
CargoFlare does not sell, rent, or commercialize your data to train external AI systems.
AI usage occurs only within your secured environment to improve your account’s functionality.
2.3 Improve the Platform
We use aggregated and anonymized data to:
Enhance AI accuracy
Identify bugs
Improve performance
Analyze feature usage
Develop new software features
No personal or company-identifiable data is ever used in public datasets.
2.4 Provide Support & Security
We may use your data to:
Troubleshoot issues
Authenticate user access
Prevent fraud
Monitor suspicious activity
Enforce Terms and Conditions
3. How We Share Information
We do not sell, trade, or monetize your data.
We only share data when necessary to operate the platform.
3.1 Service Providers
We may share data with:
Email/SMS transmission providers
Secure cloud hosting providers
API integration providers (e.g., CentralDispatch)
Error monitoring services
Backup & storage solution providers
All vendors are contractually bound to follow strict privacy and security standards.
3.2 Law Enforcement or Legal Requirements
We may disclose information if required:
By subpoena
By court order
To comply with U.S. laws
To protect rights, fraud prevention, or safety
3.3 Internal Access
Only authorized CargoFlare staff with a legitimate business purpose may access customer data.
Examples:
Support engineers (debugging)
Account managers (setup/onboarding)
Compliance/security team (audits)
All internal access is logged.
4. Data Security
We employ multiple layers of security including:
Encrypted data storage
Encrypted data transmission (TLS/SSL)
Role-based access controls
Multi-factor authentication (optional)
Firewall and intrusion prevention systems
Automated monitoring for suspicious activity
Regular security audits
Despite industry-leading safeguards, no system is 100% foolproof.
Customers remain responsible for:
Secure passwords
Controlling employee access
Following best practices for security
5. Data Retention
Active Accounts
We retain customer data as long as your subscription is active.
After Cancellation
Upon cancellation:
You may request a data export within 15 days
After 15 days, CargoFlare may securely delete account data
Some data may remain in encrypted backups for compliance purposes
6. Your Rights
Depending on your location, you may have rights to:
Access your data
Correct inaccurate information
Request deletion
Restrict processing
Request data portability
Opt out of certain data uses (e.g., marketing)
Requests may be submitted to:
📩 privacy@cargoflare.com
7. Children’s Privacy
CargoFlare is a business software platform and not intended for minors under 18.
We do not knowingly collect children’s data.
8. International Users
If you access CargoFlare from outside the United States:
Your data will be processed and stored in the U.S.
By using the platform, you consent to U.S. data practices
9. Changes to This Privacy Policy
We may update this policy periodically.
When changes occur:
The “Last Updated” date will be revised
Material changes may be notified by email or system alert
Your continued use of CargoFlare constitutes acceptance of all changes.
10. Contact Information
For privacy concerns, data requests, or questions: