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    Privacy Policy


    Read Carefully

     

    Last Updated: January 2025
    Effective Upon Account Activation

     

    CargoFlare Technologies LLC (“CargoFlare,” “Company,” “We,” “Us,” “Our”) is committed to protecting your privacy and safeguarding the information you entrust to us. This Privacy Policy explains how we collect, use, store, share, and protect information when you access our software platform (“Platform,” “Service,” or “Application”).

    By using CargoFlare™, you agree to this Privacy Policy.

    1. Information We Collect

    We collect information in the following categories:

    1.1 Information You Provide Directly

    Account & User Profile Data

    • Name

    • Email address

    • Business details

    • Role/permission settings

    • Phone number

    • Billing contact information

    Operational Data

    • Leads

    • Quotes

    • Orders

    • Customer contact information

    • Dispatch details

    • Uploaded documents

    • Notes and internal communications

    Billing & Payment Information

    We may collect:

    • Company billing address

    • Bank/ACH routing information

    • Payment history

    Note: We do not store or process credit card data because CargoFlare does not accept credit cards.

    1.2 Information Collected Automatically

    Usage & System Logs

    • Login timestamps

    • IP address

    • Browser type

    • Device information

    • Session duration

    • Feature usage metrics

    Application Telemetry (Performance & Security)

    • API request logs

    • Error logs

    • System performance data

    • AI interaction logs (non-personal where possible)

    We collect this to maintain system stability, detect errors, and improve performance.

    1.3 Information From Third-Party Integrations

    If you connect CargoFlare to external systems such as:

    • CentralDispatch

    • Email/SMS gateways

    • Maps/geolocation tools

    • Document storage services

    • CRM or hub systems

    We may receive:

    • Dispatch statuses

    • Tracking information

    • External documents

    • Order updates

    • Carrier information

    These integrations only occur with your explicit authorization.

    2. How We Use Your Information

    We use collected information to:

    2.1 Operate the CargoFlare Platform

    • Process leads, quotes, orders, and dispatch assignments

    • Sync or update API data (e.g., CentralDispatch)

    • Automate workflows

    • Trigger email/SMS notifications

    • Maintain logs for compliance and audit purposes

    2.2 Provide AI-Driven Features

    CargoFlare contains multiple AI-powered assistants, including:

    • Dispatching AI

    • Customer service AI

    • Workflow automation AI

    • Machine learning predictions

    • Document summarization

    • Data insights & analytics

    Your data may be processed by AI for:

    • Task automation

    • Message generation (email/SMS templates)

    • Pattern recognition

    • Workflow routing

    • Predictive analytics

    Important:

    CargoFlare does not sell, rent, or commercialize your data to train external AI systems.
    AI usage occurs only within your secured environment to improve your account’s functionality.

    2.3 Improve the Platform

    We use aggregated and anonymized data to:

    • Enhance AI accuracy

    • Identify bugs

    • Improve performance

    • Analyze feature usage

    • Develop new software features

    No personal or company-identifiable data is ever used in public datasets.

    2.4 Provide Support & Security

    We may use your data to:

    • Troubleshoot issues

    • Authenticate user access

    • Prevent fraud

    • Monitor suspicious activity

    • Enforce Terms and Conditions

    3. How We Share Information

    We do not sell, trade, or monetize your data.
    We only share data when necessary to operate the platform.

    3.1 Service Providers

    We may share data with:

    • Email/SMS transmission providers

    • Secure cloud hosting providers

    • API integration providers (e.g., CentralDispatch)

    • Error monitoring services

    • Backup & storage solution providers

    All vendors are contractually bound to follow strict privacy and security standards.

    3.2 Law Enforcement or Legal Requirements

    We may disclose information if required:

    • By subpoena

    • By court order

    • To comply with U.S. laws

    • To protect rights, fraud prevention, or safety

    3.3 Internal Access

    Only authorized CargoFlare staff with a legitimate business purpose may access customer data.

    Examples:

    • Support engineers (debugging)

    • Account managers (setup/onboarding)

    • Compliance/security team (audits)

    All internal access is logged.

    4. Data Security

    We employ multiple layers of security including:

    • Encrypted data storage

    • Encrypted data transmission (TLS/SSL)

    • Role-based access controls

    • Multi-factor authentication (optional)

    • Firewall and intrusion prevention systems

    • Automated monitoring for suspicious activity

    • Regular security audits

    Despite industry-leading safeguards, no system is 100% foolproof.
    Customers remain responsible for:

    • Secure passwords

    • Controlling employee access

    • Following best practices for security

    5. Data Retention

    Active Accounts

    We retain customer data as long as your subscription is active.

    After Cancellation

    Upon cancellation:

    • You may request a data export within 15 days

    • After 15 days, CargoFlare may securely delete account data

    • Some data may remain in encrypted backups for compliance purposes

    6. Your Rights

    Depending on your location, you may have rights to:

    • Access your data

    • Correct inaccurate information

    • Request deletion

    • Restrict processing

    • Request data portability

    • Opt out of certain data uses (e.g., marketing)

    Requests may be submitted to:
    📩 privacy@cargoflare.com

    7. Children’s Privacy

    CargoFlare is a business software platform and not intended for minors under 18.
    We do not knowingly collect children’s data.

    8. International Users

    If you access CargoFlare from outside the United States:

    • Your data will be processed and stored in the U.S.

    • By using the platform, you consent to U.S. data practices

    9. Changes to This Privacy Policy

    We may update this policy periodically.
    When changes occur:

    • The “Last Updated” date will be revised

    • Material changes may be notified by email or system alert

    Your continued use of CargoFlare constitutes acceptance of all changes.

    10. Contact Information

    For privacy concerns, data requests, or questions:

    📩 privacy@cargoflare.com
    📩 support@cargoflare.com